People trust Checkatrade because we are independent and impartial. We do not offer an opinion on tradesmen but the facts.
We are transparent and fair in the way that we operate. Every trade or service that applies to join Checkatrade is rigorously vetted and the results are made available to the public. Businesses agree to be monitored by their customers and have the results published for all to see. Our information is comprehensive and does not discriminate between the good and the bad results.
We have been developing our public information system since 1998 , making us the first point of call for consumers nationwide for years. Our dedication to tackling dishonesty among tradesmen allows only the best to join us. Our retention rate for member businesses is 97%. We have listened to consumers and worked with tradesmen long enough to know what a fair standard is for quality work. From the outset we have been advised by local Trading Standards. With our Checkatrade Standard, consumers know what they can expect from the trades and services they use. And the trades themselves are proud to be known as high quality businesses who will meet those expectations.
We are transparent and fair in the way that we operate. Every trade or service that applies to join Checkatrade is rigorously vetted and the results are made available to the public. Businesses agree to be monitored by their customers and have the results published for all to see. Our information is comprehensive and does not discriminate between the good and the bad results.
We have been developing our public information system since 1998 , making us the first point of call for consumers nationwide for years. Our dedication to tackling dishonesty among tradesmen allows only the best to join us. Our retention rate for member businesses is 97%.
The Checkatrade Standard
Reputation reports from real customers:
Excellent job done promptly and courteously. Would recommend for any electrical work.
Customer in Folkestone, 19 September 2011
Replacement of fascia board
Customer in Alton, 19 September 2011
Check banging noise and replace pump
Our trades and services pledge to you, their customers, to:
 | Be honest. |
| Inform you of any call-out fees before attending the work. |
| Be realistic regarding start dates and how long work will take. |
| Return all phone messages you leave promptly. |
| Keep all appointments booked and be on time. If unable to make original time or date, they will call you to let you know and reschedule where necessary. |
| Let you know immediately if they are unable to carry out estimated work, referring you back to Checkatrade for assistance in finding another tradesperson. |
| Be courteous and respectful to you, your property and your belongings. |
| Keep you notified of all aspects of the work being undertaken. |
| Advise you before commencing any works that generate further costs due to variation from the original contract. |
| Create an additional contract for any variations to the original contract agreement, signed by both parties (you and the tradesperson). |
| Never demand cash. |
| Never be threatening, or verbally or physically abusive. |
| Deal with any complaints promptly and professionally |
